Legal
Terms, privacy information and responsible-use policies for The Racing Lounge, including race-day passes, selections, racecards, Racing Lounge Insights, referrals and Lounge Credit.
Privacy Rights
Need a copy of the personal data TRL holds on you? The privacy policy below explains what we collect, why we hold it, and the rights you can exercise.
In practice this can include account details, billing metadata, purchase history, meeting access activity, referral records, support messages and related service logs, subject to law and any required identity checks.
Effective date: 19 April 2026
Last updated: 19 April 2026
This Privacy Policy explains how The Racing Lounge collects, uses, stores, shares and protects personal data across theracinglounge.co.uk and associated services.
Controller: The Racing Lounge, trading as or operating The Racing Lounge.
Email: support@theracinglounge.co.uk
Website: www.theracinglounge.co.uk
The Racing Lounge provides race-day selections, racecards, digital racing content, insight notes and related member services. We do not operate as a bookmaker, betting exchange or gambling operator.
Information you provide directly: name, email address, account details, billing details, purchase history, referral information, support messages, feedback, survey responses, testimonials and service preferences.
Information collected automatically: IP address, browser/device details, operating system, referral source, pages viewed, navigation paths, timestamps, cookie preferences, usage telemetry and security logs.
Information generated through use of the Services: selected meetings, selected days, pass purchases, racecard access, account activity, referral activity, Lounge Credit activity and support interactions.
Information from third parties: payment confirmations and limited billing metadata, analytics data, email/CRM data, lawful marketing data and relevant public profile or business information where appropriate.
We do not intentionally collect special category data unless necessary for a specific service with a valid lawful basis.
To provide, operate and improve the Services.
To create and manage accounts, access rights, race-day passes, purchases, referrals, credits and support requests.
To process payments, renewals where applicable, refunds where applicable, chargeback checks and purchase records.
To deliver race-day selections, racecards, Racing Lounge Insights, product access and service communications.
To personalise user experience, remember preferences and improve product relevance.
To communicate service updates and, where lawful, marketing, offers and launch updates.
To monitor security, prevent fraud, misuse, unauthorised sharing, abuse of referral systems and breach of terms.
To comply with legal, tax, accounting, reporting, regulatory and dispute obligations.
We rely on contract where processing is necessary to provide Services you request or purchase.
We rely on legitimate interests for service improvement, security, fraud prevention, customer support, business administration and limited direct marketing where lawful.
We rely on consent for non-essential cookies and marketing where consent is required.
We rely on legal obligation where required for tax, accounting, regulatory, consumer protection, dispute or lawful request purposes.
Where permitted by law, we may send updates, offers, race-day content, launch information and product notices.
You can unsubscribe at any time via email links or by contacting support@theracinglounge.co.uk.
Service-critical communications are still sent where necessary for account, access, payment, security or service operation.
Marketing relating to race selections, betting-related content or race-day products will be intended for adults only and should not be directed at children.
Payments may be processed by third-party payment providers. We do not store full payment card details unless expressly stated.
Payment providers may act as controllers and/or processors under their own terms and privacy notices.
We may receive payment status, billing metadata, transaction identifiers, refund status and chargeback information for account and access management.
We use cookies and similar technologies for functionality, preferences, analytics, performance, security and, where lawful, marketing or advertising support.
Where required, consent is requested before non-essential cookies are placed.
You can manage cookies using our cookie banner or preference tools where available, and through your browser settings.
Disabling some cookies may reduce functionality, including account, payment, preference or member-area features.
See the Cookie Policy section below for more detail.
We may share data with payment providers, hosting/infrastructure providers, analytics tools, CRM/email tools, support tools, authentication providers, professional advisers, insurers, legal counsel, regulators, law enforcement, courts and transaction counterparties where necessary.
We may also share limited data with technical providers that help deliver racecards, racing data, insights, security and member access.
We require processors to handle data securely and only for authorised purposes.
We do not sell personal data.
Where providers process data outside the UK, we apply appropriate safeguards such as adequacy regulations, standard contractual clauses or other lawful transfer mechanisms.
We retain personal data only for as long as necessary for service delivery and legal, accounting, tax, reporting, fraud prevention, security, chargeback, complaint and dispute obligations.
Account, billing and purchase records may be retained for longer where required for legal, accounting, tax or dispute reasons.
When data is no longer needed, it is securely deleted or anonymised.
We use appropriate technical and organisational measures to protect data from loss, misuse, unauthorised access, alteration or disclosure.
No internet or electronic storage method is completely secure; absolute security cannot be guaranteed.
You are responsible for keeping your account credentials secure and for notifying us promptly of suspected unauthorised access.
Subject to law, you may request access, rectification, erasure, restriction, objection, consent withdrawal and data portability.
You may also ask for a copy of the core account, billing, purchase, access, referral and support data associated with your use of The Racing Lounge.
Contact support@theracinglounge.co.uk to exercise rights. We may need to verify identity.
You may complain to the ICO: www.ico.org.uk
Our Services may link to third-party websites, racecourses, data providers, payment providers, bookmakers, media platforms or external services.
We are not responsible for third-party privacy practices, content, availability, security, odds, markets, prices or terms.
Racecards, racing data, results, declarations, going, non-runners, ratings, odds references and related information may be sourced from third parties and may change without notice.
Services are intended for adults aged 18 and over.
We do not knowingly collect personal data from children or allow children to purchase or access race selection products.
If you believe a child has provided data unlawfully, contact us.
We may update this policy from time to time. Changes are posted here with an updated Last updated date, and material changes will be notified where legally required.
The Racing Lounge
The Racing Lounge
support@theracinglounge.co.uk
Effective date: 19 April 2026
Last updated: 19 April 2026
This Cookie Policy explains how The Racing Lounge uses cookies and similar technologies on www.theracinglounge.co.uk, associated subdomains, member areas and related services. This section should be read alongside the Privacy Policy.
1) What are cookies? Cookies are small text files placed on your device when you visit a website. They help websites function, remember preferences, improve performance, analyse usage and, in some cases, support advertising and marketing activity.
2) Types of cookies we use: strictly necessary cookies, functional cookies, analytics/performance cookies and advertising/marketing cookies where applicable.
3) Why we use cookies: to operate, maintain and secure Services; remember preferences; support member functionality; manage purchases and access; understand traffic; improve user experience; and measure performance.
4) Legal basis: strictly necessary cookies use legitimate interests and/or contractual necessity as applicable. Non-essential cookies rely on consent where required.
5) Third-party cookies: Some providers may set cookies for analytics, payments, CRM/email, media hosting, social integrations, advertising, security or performance measurement.
6) Managing cookies: You can use our cookie banner/preferences and browser controls. Disabling some cookies may reduce functionality.
7) Cookie retention: Session cookies expire when the browser closes; persistent cookies remain until expiry or manual deletion.
8) Updates: We may update this policy over time.
9) Contact: The Racing Lounge - support@theracinglounge.co.uk
Effective date: 19 April 2026
Last updated: 19 April 2026
These Terms apply to your use of The Racing Lounge, including race-day passes, selections, racecards, Racing Lounge Insights, account areas, referral features, Lounge Credit, support services and related digital products.
1) By using the Services, creating an account or making a purchase, you agree to these Terms and any checkout-specific terms shown at the time of purchase.
2) You must be at least 18 years old to use the Services or purchase any race selection, racecard, insight or racing-related product.
3) You are responsible for ensuring that use of the Services is lawful in your location and appropriate for your circumstances.
4) Services are provided for informational and entertainment purposes only. Nothing on the Services is financial advice, investment advice, betting advice tailored to your personal circumstances, or a guarantee of outcome.
5) We do not operate as a bookmaker, betting exchange, betting intermediary, gambling operator, casino or payment processor for bets. We do not accept, place, broker, settle or process bets.
6) Any decision to place a bet is entirely your own. You are responsible for your own actions, stake sizes, losses, winnings, tax position and compliance with bookmaker or exchange terms.
7) Past performance, historic results, strike rates, ratings, selections, model outputs, insights or examples do not guarantee future results.
8) We may change, suspend or discontinue any part of the Services where necessary for operational, legal, technical, data availability or commercial reasons.
9) You must not misuse the Services, attempt unauthorised access, scrape data, reverse engineer systems, share account access, redistribute paid content or use the Services unlawfully.
10) Contact: The Racing Lounge - support@theracinglounge.co.uk
Effective date: 19 April 2026
Last updated: 19 April 2026
The Racing Lounge provides race selections, racecards, notes, digital content and Racing Lounge Insights for informational and entertainment purposes only.
No selection, note, rating, model output, racecard insight, confidence indicator or editorial comment should be treated as a guarantee of result.
Horse racing is unpredictable. Non-runners, going changes, draw changes, market movement, jockey changes, trainer decisions, race pace, interference, weather, declarations, late information and other factors may affect outcomes.
Selections may lose. You should never stake more than you can afford to lose.
We do not promise profit, winnings, strike rate, return on investment or betting success.
Any betting activity is undertaken entirely at your own risk and with third-party operators under their own terms.
If betting stops being enjoyable, or you feel you may be losing control, seek support from appropriate responsible gambling organisations.
Contact: The Racing Lounge - support@theracinglounge.co.uk
Effective date: 19 April 2026
Last updated: 19 April 2026
These terms apply to one-off race-day products, meeting passes, multi-day purchases, add-ons, racecard access, Racing Lounge Insights and other digital services.
Passes are personal, revocable, non-transferable and non-exclusive.
A pass normally gives access only to the product, meeting, date, days or add-on selected at checkout.
Your chosen-meeting pass covers selections for your chosen meeting only unless expressly stated otherwise.
The Complete Race Day, where purchased, is intended to unlock racecards and Racing Lounge Insights for every eligible race meeting available on your selected day, subject to data availability and service operation.
Racecards, declarations, runners, non-runners, going, times, results, ratings and related information may change and may depend on third-party data feeds.
We aim to make purchased digital content available promptly, but availability may be affected by data delays, provider issues, maintenance, technical problems, abandoned meetings, postponed races, void races or other events outside our control.
You must not share, publish, copy, screenshot, forward, resell, scrape, syndicate, commercially exploit or redistribute paid content without written permission.
We may suspend or remove access where we reasonably believe there has been misuse, unauthorised sharing, fraud, chargeback abuse, breach of terms or legal/security risk.
Contact: The Racing Lounge - support@theracinglounge.co.uk
Effective date: 19 April 2026
Last updated: 19 April 2026
Because many Racing Lounge products are digital products prepared or made available for specific race days, refunds may be limited once content has been accessed, unlocked, delivered or made available.
Refunds are generally unavailable for accessed digital content, used passes, expired passes, missed race days, losing selections, customer change of mind, user error when selecting a meeting/day/pass, or where the value of the product has already been delivered.
Where required by law, your statutory rights are not affected.
If a meeting is abandoned, cancelled or materially changed before content is made available, we may offer a credit, replacement access or refund at our discretion and subject to applicable law.
If a technical issue on our side materially prevents access to a purchased product, contact support as soon as possible and we will review the issue.
Chargebacks, disputed payments or suspected misuse may result in account restriction while the matter is reviewed.
Contact: The Racing Lounge - support@theracinglounge.co.uk
Effective date: 19 April 2026
Last updated: 19 April 2026
Lounge Credit, referral rewards, group rewards, founder rewards and promotional credits are discretionary promotional benefits offered by The Racing Lounge.
A qualified referral normally means a completed eligible purchase made through your referral link, not refunded, cancelled, charged back, fraudulent, duplicated or otherwise disqualified.
Credits may only be used against eligible Racing Lounge purchases and cannot be exchanged for cash.
Credits may expire and may be subject to product, date, account, campaign, purchase value or availability restrictions.
Referral links must not be used for spam, misleading promotions, paid advertising without permission, self-referral, fake accounts, automated signups or abuse of the rewards system.
Group Rewards may require eligible purchases for the same meeting or within the same campaign conditions. Rewards are only awarded after purchases qualify.
We may withhold, reverse, expire or cancel credits where we reasonably suspect misuse, fraud, refund/chargeback activity, breach of terms or technical error.
We may change, pause or withdraw promotional programmes prospectively at any time.
Contact: The Racing Lounge - support@theracinglounge.co.uk
Effective date: 19 April 2026
Last updated: 19 April 2026
The Racing Lounge is intended for adults who want a clearer way to follow racing content and race-day selections.
You must be 18 or over to access or purchase Racing Lounge products.
You should not use our Services if you are self-excluded from gambling, unable to control gambling behaviour, or using racing content in a way that may cause financial, emotional or social harm.
Do not treat selections, confidence notes, racecards or insights as a reason to chase losses or increase stakes.
Set limits, stay in control and only spend what you can afford to lose.
If racing or betting-related activity is causing concern, consider pausing your account and seeking independent support.
Contact: The Racing Lounge - support@theracinglounge.co.uk
Effective date: 19 April 2026
Last updated: 19 April 2026
You must use the Services lawfully, respectfully and in good faith.
You must not harass, threaten, abuse, discriminate, spam, impersonate others, upload malicious content, attempt unauthorised access or interfere with service operation.
You must not share private account access, paid selections, racecards, screenshots, restricted content, insight notes, member-only pages or commercially sensitive material without permission.
You must not reproduce, scrape, data-mine, redistribute, resell, publish or commercially exploit Racing Lounge content without written permission.
We may warn, remove content, restrict access, suspend accounts, terminate access or report unlawful behaviour where appropriate.
Report concerns to support@theracinglounge.co.uk.
Effective date: 19 April 2026
Last updated: 19 April 2026
This Code applies to all members, users, guests, contributors, attendees and participants across The Racing Lounge forums, groups, chats, live calls, events, comment areas, member spaces and related community platforms where available.
1) Expected standards: respectful, professional, good-faith participation.
2) Prohibited behaviour: harassment, threats, discrimination, abuse, spam, impersonation, malicious content, unauthorised recording/redistribution and conduct undermining safety or trust.
3) Confidentiality: do not share private information, screenshots, recordings, member content or sensitive discussions without permission.
4) Content use: no reproduction, distribution or commercial use of community content without written permission.
5) Enforcement: we may warn, remove content, mute, suspend, terminate or report unlawful behaviour.
6) Reporting concerns: support@theracinglounge.co.uk
7) Access: community features may be changed, restricted, paused or discontinued.
8) Changes: continued participation after updates constitutes acceptance.
9) Contact: The Racing Lounge - support@theracinglounge.co.uk